I think I mentioned a couple of posts ago about how my lamp broke. Well, we never received an email back from the company and I had given up on getting in touch with them (At least at work we are never able to get them to return our calls). But I took the 800 number home anyway and gave it to Dave. He did finally get through and actually got to talk to a real live person. Now the company does have a one-year replacement policy but my lamp was over a year old. So he asked to talk to the repair dept. Here's how the conversation went:
May I speak to the repair department?
Sorry, sir, we have no repair department.
Ok, then can I speak to the parts department?
Sorry, no parts department either.
What do you do when you lamp breaks then?
I don't know, sir. Our lamps actually come from (wait for it) China. All we do when they get here is put them in our boxes and ship them out. We closed our repair department about 6 months ago.
So there we were with a very expensive lamp hanging from it's arm and no way to fix it. Now I'm very fortunate to be married to a very handy guy. He was actually able to fabricate the part using the old broken part as a model. So my lamp is actually better than new with its new part. But what do stitchers do when they don't have a means of fixing it? I would be really reluctant to sell this brand to anyone else under these circumstances. Where are the American craftsmen gone?